Terms & Conditions
GRAYSCALE GROUP Ltd Privacy Policy
At Grayscale Group Ltd (“GRAYSCALE”, “we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.grayscalegroup.co.uk, engage our engineering consultancy services, or interact with us. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
How We Use Your Information
We collect and process personal data for legitimate business purposes, ensuring compliance with UK data protection laws. The types of data we may collect and how we use them include:
Personal Information: When you contact us, request a quote, or engage our services, we may collect your name, email address, phone number, and company details. This is used to respond to inquiries, provide consultancy services, and manage client relationships.
Website Usage Data: We collect data such as IP addresses, browser types, and page visits via cookies and analytics tools (e.g., Google Analytics) to improve our website’s functionality and user experience. You can manage cookie preferences through our website’s cookie banner.
Marketing Communications: If you opt in, we may use your contact details to send you updates about our services or industry insights. You can unsubscribe at any time via the link in our emails.
Legal Basis: We process data based on your consent (e.g., for marketing), contractual necessity (e.g., to deliver services), or legitimate interests (e.g., website analytics or fraud prevention).
Data Sharing and Storage: We may share your data with trusted third-party service providers (e.g., IT support, CRM systems) who comply with UK GDPR. Data is stored securely within the UK or with providers ensuring equivalent protection. We retain data only for as long as necessary for the purpose it was collected, typically up to 6 years for legal or contractual reasons.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete data.
Erasure: Request deletion of your data where there is no lawful reason for us to retain it.
Restriction: Ask us to limit processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests, including marketing.
Data Portability: Request your data in a structured, commonly used format.
Withdraw Consent: Withdraw consent for data processing at any time, where applicable.
To exercise these rights, contact us using the details below. We will respond within one month, as required by law. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have not handled your data appropriately.
Identity & Contact Information
Grayscale Group Ltd (company registration: 16385447) is the data controller responsible for your personal data.
Email: admin@grayscalegroup.co.uk
For any questions about this Privacy Policy or to exercise your data protection rights, please contact our Data Protection Officer at the above email address.
Changes to this Privacy Policy
GRAYSCALE may change this privacy policy from time to time.